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Our Newsletter

Shipping & Return Policy

Shipping Policy

At the Techeeze Laptop Parts Superstore, we SHIP replacement Laptop Parts Worldwide.

We maintain two physical warehouses, one based just outside of Ottawa, Ontario, Canada; and a second located in the heart of Shēnzhèn, China. 

Regardless of your geographic location, the team at the Techeeze Laptop Parts Superstore go to great lengths to ensure ALL of your purchases made through the Techeeze Laptop Parts Superstore web site are well packed and will be protected from harm (during transport). 

We strive to ship ALL in-stock items the same-day they are ordered, if paid for via PayPal (Post Office hours allowing). Failing this, in-stock items will be shipped the following day.

Orders are shipped directly to our clients via either Hong Kong Post, or Canada Post depending upon the physical location of the item being purchased. Every shipment is assigned a unique Tracking #. When your item is shipped, we'll e-mail you the Tracking # that coressponds directly to your purchase.

Shipping Time

Items shipped from our warehouse facility in Shēnzhèn, China require considerably more time to reach North American destinations (i.e., typically 20 - 40 days) than those shipped from Canada (i.e., typically 7 days).

If you require your item right away, give us a call at (613) 800-3581 and we can discuss ALL of the options and costs that are available to you. 

Damaged Goods 

In the rare event that your item arrives broken or damaged, please contact us IMMEDIATELY, and PLEASE do not try to install it or 'fix' the item yourself. 

In the event of damage, we can be reached at: support@techeeze.com or by Telephone at: (613) 800-3581.

Field Swapping

Please note that the Techeeze Laptop Parts Superstore records serial numbers and all markings are photographed (ahead of shipment) to help prevent product swapping in the field. We also mark our products to ensure that this practice is impossible.

Shipping Restrictions

The Techeeze Laptop Parts Superstore ships product(s) to virtually any address on the Globe, however, there may be restrictions (sanctions) on some products, in some juristrictions meaning some products simply CANNOT be shipped to some international destinations (if you've ordered a product that we are unable to ship due to an economic or trade sanction) your purchase will be refunded.

Product Weights

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page (these are purely provided as informational guides) and MAY be subject to change. 

Shipping of our items are almost always weight and size based. The weight of any item may be found on the product's detail page. Please note, these weights are NOT the packed weight (but the 'net' product weight). Packed weights may be more expensive, and we reserve the right to make adjustments to product shipping costs to reflect their TRUE cost. 

Returns (by RMA ONLY)

At the Techeeze Laptop Parts Superstore, we go to great lengths to research, describe and document which Laptop makes and models our parts are intended to work with. Part product numbers are ALWAYS listed in our descriptions (when known) and as the purchaser YOU remain ultimately responsible for ensuring the part you have purchased will work with your existing equipment; as such, product incompatibility is NOT a valid reason to request a Return Merchandise Authorization.

If we've sent you the incorrect product, i.e., you odered a Ribbon Cable and you received an LCD Inverter, then by ALL means we'll issue you an RMA (Return Merchandise Authorization) number and we'll cover the cost of the product's return shipping and correct the situation as quickly as is possible (stock allowing). 

Any item returned to us without an RMA# will be refused and you (the purchaser) will remain responsible for any return shipping costs required. 

Your purchase and use of our site indicates that you are in agreement with and have accepted the terms of the 'Shipping & Return Policy' in place at the Techeeze Laptop Parts Superstore.  

Our goal is happy customers and reasonable shipping costs.

We look foward to serving you.